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SITS16: What’s trending in ITSM and who drank all the beer?
Speed of service is what we really need to work on now. It’s the number one reason for employee happiness
By Shruti Khaitan Published on Fresh Service
It’s not often that an ITSM conference makes you go giddy over possibilities of transformation. Well, the Service Desk and IT Support Show 2016 did exactly that. It was enlightening, energetic, and inebriating in the nicest way possible. We met some delightful ITSM superstars who visited us and shared their top tips for the world, learnt about the service desk challenges and trends, and thrived in true British “spirit” at our happy hour party.
Your service desk is no longer just for IT
SITS16 was huge – for us, the other vendors, and our guests. Our main focus was to establish simplified support for non-IT business functions, and also keep up with the modern ITSM era by driving self-service use across domains for better customer experience.
The show in and of itself was everything we imagined it to be and more – from the educational sessions about the current ITSM culture to the super-successful happy hour party. Before we make you jealous with pictures of ITSM folks having fun in all their glory, here’s a quick rundown of what went down in Olympia, London. Find the full story here!
Digital transformation in IT
Speed of service is what we really need to work on now. It’s the number one reason for employee happiness, and as Charles Araujo predicted the digital future, nobody uses the landline even though it’s always available – the mobile is so much more convenient. According to him, 3-5 year strategic plans are pointless because these plans won’t be relevant in two years.