This Week in Enterprise Tech, Episode 5

VMware's future, the EU's landmark AI framework, tech layoffs, Oracle surprises, RPA & Intelligent Automation evolve, and the future of Contact Centers. All in this week's podcast!

👋 Hi and welcome to The DX Report — the research hub of The DX Institute all about Digital Transformation, the Digital Experience, and the Digital Enterprise. I’m industry analyst, author, and speaker Charles Araujo, and I’m all about providing insights and analysis for enterprise IT leaders as you make the big bets about your organization’s future!

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As usual, AI seems to consistently dominate enterprise tech news. But in that fact lies an important point: AI is a nuanced, complex topic that you must address from several angles.

In this week’s podcast that’s exactly what we do looking at it in the context of regulation, the impact on the job market, how Oracle’s bet on it is now buoying it in a race many (including me) thought it had lost, leading to an evolution of both RPA and Intelligent Automation, and its impact on the Contact Center.

And every one of these topics should be of critical interest to every enterprise IT leader. Enjoy!

This Week in Enterprise Tech, Episode 5

This week, we take on six engaging topics for the CIO's consideration: 

1. We respond to Broadcom's Hock Tan comments on the first 100 Days of VMware: https://www.broadcom.com/blog/vmware-by-broadcom-the-first-100-days. We discuss what it means if you’re a VMware customer — and who isn’t?
   

2. The European Union adopts the first AI legal safeguards. Did they get it right? https://www.europarl.europa.eu/news/en/press-room/20240308IPR19015/artificial-intelligence-act-meps-adopt-landmark-law
   

3. CNBC looks at tech layoffs, which have reached the highest point since the dot-com bust. Have they gone too far? https://www.cnbc.com/amp/2024/03/15/laid-off-techies-struggle-to-find-jobs-with-cuts-at-highest-since-2001.html
   

4. Silicon Angle notes that Oracle surprised critics, including us, with almost 50% year-over-year growth in cloud infrastructure. How did it happen? We look at both Oracle's capabilities and review star analyst Rebecca Wettemann's perspective.  https://siliconangle.com/2024/03/11/new-cloud-deals-demand-generative-ai-drive-strong-growth-oracle/

5. We explore the rapidly evolving workflow & intelligent automation space, based on three separate stories: 

   1. Automated code developer Devin from CognitionAI,

   2. Automation Anywhere's growth, & 

   3. the B round of funding for Nanonets

6. What is the future of the contact center? Accenture puts out its perspective and we temper it with our dose of reality: https://www.mckinsey.com/capabilities/operations/our-insights/where-is-customer-care-in-2024

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