it's about the shift in power away from the organization, and to the customer, where the customer now becomes the center of everything that generates value for an organization versus the industrial age where it was really about this product in a supply ch
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HDI SPOCcast Episode 23 - Charles Araujo on…
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it's about the shift in power away from the organization, and to the customer, where the customer now becomes the center of everything that generates value for an organization versus the industrial age where it was really about this product in a supply ch