As technology analyst, Charles Araujo, wrote in The Quantum Age of IT, his 2012 book: “IT is now entering the retail phase.” His ideas remain valid today, with a greater focus on customer experience, the reinvention of technical roles and even the val
Service management for 2021: being adaptable…
As technology analyst, Charles Araujo, wrote in The Quantum Age of IT, his 2012 book: “IT is now entering the retail phase.” His ideas remain valid today, with a greater focus on customer experience, the reinvention of technical roles and even the val